
Business Director Home Interiors
2 days ago
About us
We are a leading provider of home interiors and renovation solutions in Asia.
Our technology platform offers a one-stop solution for homeowners, from design to managed last mile fulfillment for all rooms in a home.
We have organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable a trusted and predictable experience.
With a community of 50,000+ satisfied customers and over 2,000 interior designers, we offer a unique solution for homeowners.
Job RoleMain Responsibilities- Lead a team of Operations Leads to ensure customer satisfaction
- Coordinate with design and production teams to meet committed deadlines
- Manage internal stakeholders to support customer promised timelines and quality standards
- Own the customer experience post project booking until handover
- Act as the highest point of escalation for region-wide issues
- Coordinate with cross-functional teams for faster issue resolution
- Empower team members to solve problems on ground
- Ensure team adherence to defined process SOPs and standards
- NIT/BITS/IIT/MBA from IIM/Tier 1 B-schools preferred
- 7-12 years of work experience in startups or operations in similar industries
- People management skills with direct team reporting
- Strong attention to detail and excellent written/oral communication skills
- Structured thought process and strong analytical ability
- Ability to thrive in fast-paced startup environment
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