A&C Service Specialist
4 weeks ago
Key Responsibilities
As a key member of our ACG team, you will be responsible for providing strategic and planning support to our customers for software development and electrical challenges. This includes upgradation projects execution, both in-house and at customer sites, as well as generating aftermarket revenue.
Functional Responsibilities
You will be responsible for service support for engineering range of machines, handling PLC, HMI, SCADA, and servo-based systems challenges post-installation. Additionally, you will generate and support 21 CFR business, and provide technical knowledge on Process machines (FB, Coater, and HSM).
Technical Expertise
You will support I&C for engineering machines, be responsible for on-line support globally, and provide training to customers. You will also have technical knowledge on Mitsubishi or equivalent PLC, HMI, and Zenon or equivalent SCADA, and be skilled in troubleshooting, failure analysis, and corrective actions.
Internal Process
You will recognize sales opportunities and communicate them to our sales TICs through the CRM platform. You will also integrate customer feedback with our existing business process and contribute to CAPA, and help in getting competitor information on products and markets.
People Development
You will cross-share knowledge with internal team members, provide hands-on experience sharing to service engineers, and have the ability to train others.
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