Strategic Customer Experience Manager

2 days ago

Mumbai, Maharashtra, India beBeeExperience Full time ₹ 1,00,00,000 - ₹ 1,25,00,000
Customer Experience Strategist

About Us:

We are a direct-to-consumer hair care platform that provides holistic treatment for individuals experiencing hair loss. Our approach combines Ayurveda, Allopathy, and Nutrition to identify the root cause of hair fall.

We have a unique diagnostic platform paired with medically trained hair coaches and proprietary tech to deliver customized solutions directly to customers.

Founded by experienced professionals, our mission is to de-stigmatize hair loss and make effective treatment accessible to all.

Role Overview

You will own the vision, roadmap, and execution for customer experience across the entire journey as a Customer Experience Strategist – CX Strategy.

This role is at the intersection of product thinking, customer insights, and business strategy.

Key Responsibilities

  • Define the end-to-end customer experience vision and translate it into a CRM product roadmap.
  • Architect the lifecycle communication strategy to drive outcomes at optimal unit economics.
  • Reimagine calling and engagement workflows, embed automation and AI for routing, assist, and QA.
  • Establish conversation standards and QA policies, ensure compliance and data hygiene.
  • Own north-star and input KPIs, lead disciplined testing and RCA, and prioritize highest-ROI bets.

Requirements

  • Strong academic pedigree from Tier-1 institutes preferred.
  • 3+ years of experience in product management, strategy, or CX-focused roles in a startup environment.
  • Strong analytical skills with the ability to convert data into actionable insights.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Passion for understanding customers and creating exceptional experiences.

What We Offer

  • High ownership, visibility, and impact across the organization.
  • Competitive compensation and career growth opportunities.
  • Data-driven decision making.
  • A fun and enthusiastic work culture.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, nation origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by central, state, or local laws.

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