Senior Business Solutions Architect
6 days ago
Job Title: Senior Consultant
Experience: 8-10 Years
Location: Bangalore, Hyderabad, Pune, Chennai, Delhi, Mumbai
Employment Type: Full Time
Mode of Work: Hybrid
Job Summary:
We are seeking an experienced Senior Consultant for SAP Customer Service (CS) to lead the design, implementation, and support of SAP CS solutions. The ideal candidate will have deep functional expertise and strong problem-solving skills to deliver high-quality customer service processes aligned with business goals.
Key Responsibilities:
- Lead end-to-end SAP CS implementations, upgrades, and support activities.
- Provide expert functional and technical guidance on SAP CS processes such as service orders, notifications, contracts, warranty management, returns, and claims.
- Closely collaborate with business stakeholders to gather requirements and translate them into effective SAP CS solutions.
- Configure and customize SAP CS module to optimize customer service workflows.
- Troubleshoot and resolve complex issues escalated from support teams.
- Closely coordinate with cross-functional teams (SD, MM, PM, CRM) to ensure seamless integration of SAP CS with other modules.
- Prepare and review functional specifications for custom developments and enhancements.
- Mentor junior consultants and support teams, promoting knowledge sharing and best practices.
- Conduct workshops, training sessions, and user support to maximize system adoption.
- Stay updated with SAP CS latest features, tools, and industry trends, recommending continuous improvements.
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