Digital Solutions Expert

2 days ago

Noida, Uttar Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

About Times Internet

India's largest digital products company has a significant presence across various categories. We create premium digital products that simplify and enhance lives of millions. Our portfolio features market-leading brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more.

We are driven by excitement of new possibilities and committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us to take business to the next level

As an equal opportunity employer, we strongly promote inclusivity and diversity. We achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.

Job Title: Product Manager – Operations

You will be responsible for overseeing and optimizing end-to-end lending operations, including loan processing, disbursements, collections, and vendor management. You will work closely with cross-functional teams such as IT, finance, and service providers to ensure operational efficiency, system automation, and high service quality, while delivering seamless experience to our customers.

  • Define and implement operational strategy and roadmap to support business goals in the lending domain.
  • Oversee loan processing, disbursement, and collections, ensuring compliance with internal policies and regulatory requirements.
  • Design, implement, and continuously improve operational procedures, workflows, and process documentation.
  • Coordinate with IT teams to manage and enhance loan management systems, integrating automation and process efficiencies.
  • Manage relationships with external vendors and service providers to ensure timely, cost-effective, and high-quality delivery.
  • Monitor service quality metrics and take corrective action to maintain customer satisfaction levels.
  • Generate and analyze MIS reports, KPIs, and performance dashboards to track operational efficiency and identify areas for improvement.
  • Collaborate with business and product teams to align operational capabilities with product requirements and market needs.
Requirements:

Key skills and qualifications include:

  • Masters degree in Business Administration, Operations, Finance, or related field.
  • 3-5 years of experience in operations management, preferably in financial services or lending.
  • Strong understanding of loan lifecycle processes and operational workflows.
  • Proven track record in process optimization and automation initiatives.
  • Excellent communication, collaboration, and vendor management skills.
  • Strong analytical skills with experience in MIS reporting and data-driven decision-making.
  • Familiarity with loan management systems and operational technology tools.
Benefits:

We offer competitive compensation package and opportunities for career growth and professional development. Join us and contribute to creating innovative digital solutions for a better tomorrow.

This is a unique opportunity to be part of our dynamic team and shape the future of digital products. If you have passion for innovation and commitment to excellence, please apply now to join our team.

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