Technical Support Professional

3 days ago

India beBeeHelpdesk Full time ₹ 8,00,000 - ₹ 17,00,000
Job Description

We strive to be Earth's most customer-centric organization where people can find and discover anything they want to buy online.

Our team tackles complex technical and business challenges with ingenuity and simplicity.

We're making history, and the good news is we've only just begun.

The IT Service Desk plays a critical role in ensuring the smooth functioning of our sites globally.

  • Effectively communicate with customers using clear and concise language.
  • Adhere to standard operating procedures (SOPs) for consistency and efficiency in daily operations.
  • Basic knowledge on troubleshooting end-user devices, including desktops, laptops, printers, and scanners.
  • Brief understanding and troubleshooting skills on various operating systems, specifically Windows and Linux.
  • Work in a 24/7 environment with rotational shifts to provide real-time customer service.
  • Meet targets for Response and Resolution SLA, CSAT, and effectively manage incidents.

This position requires basic qualifications such as a Bachelor's degree, minimum 1+ year of work experience, and good communication skills.

PREFERRED QUALIFICATIONS include Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools, and Basic Understanding and troubleshooting skills on Network.

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