Contact Center Specialist

3 days ago

Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 1,80,000 - ₹ 2,30,000
Job Opportunity

We are seeking a skilled Customer Support Representative to join our team at Faliecom. As the first point of contact for customers, you will be responsible for ensuring their queries and concerns are resolved efficiently.

Responsibilities:
  • Handle inbound and outbound customer interactions via calls, emails, and chats.
  • Resolve customer complaints and provide timely solutions.
  • Troubleshoot order, delivery, and product-related issues.
  • Maintain detailed and accurate records of customer interactions.
  • Ensure a positive customer experience through professional communication.
  • Collaborate with internal teams (production, logistics, sales) to resolve escalated issues.
  • Monitor and follow up on customer queries to ensure timely closure.
Qualifications:
  • Proven experience in Customer Support / Customer Service.
  • Strong communication skills (verbal and written).
  • Ability to troubleshoot and resolve issues quickly.
  • Commitment to ensuring customer satisfaction.
  • Strong problem-solving and interpersonal skills.
  • Ability to work efficiently under pressure.
  • Prior experience in a customer-facing role is a plus.
  • English literacy and strong computer skills (MS Office, CRM tools).
Requirements:

At least 1 year of experience in customer support or a related field.

Faliecom values diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.

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