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IT Service Governance Specialist

7 days ago

Bengaluru, Karnataka, India NTT DATA, Inc. Full time
The Configuration Management Strategist: A Key Driver of Digital Transformation

In today's fast-paced digital landscape, effective configuration management is crucial for businesses seeking to stay ahead of the curve. At NTT DATA, we understand the importance of this role in driving digital transformation. As a seasoned Configuration Management Strategist, you will play a pivotal part in shaping our organization's approach to configuration management, collaborating with internal teams to implement and maintain accurate configuration records.

This role requires a deep understanding of business practices, as well as expertise in analyzing processes and recommending improvements. You will be responsible for conducting presentations to educate and train users on the configuration process, ensuring seamless adoption and usage. Additionally, you will contribute to strategic projects governing configuration management processes, evaluate existing systems, and design, implement, and manage new or improved systems for efficiency and effectiveness.

A key aspect of this role is building strong stakeholder relationships through proactive engagement with clients. You will work closely with internal clients to extract and compile monthly reports as defined and agreed. Your expertise in evaluating proprietary configuration management tools will be invaluable in recommending solutions that best meet our needs. Finally, you will ensure compliance with established procedures by contributing to both internal and external audits.

If you are a seasoned professional looking to drive digital transformation and make a lasting impact, this role may be the perfect fit for you. Join us at NTT DATA and embark on an exciting journey of innovation and growth.

Responsibilities:
- Develop and implement configuration management strategies and policies.
- Conduct presentations to educate and train users on the configuration process.
- Collaborate with internal teams to maintain accurate configuration records.
- Evaluate existing configuration management systems and recommend improvements.
- Design, implement, and manage new or improved systems for efficiency and effectiveness.
- Build strong stakeholder relationships through proactive engagement with clients.
- Extract and compile monthly reports as defined and agreed.
- Ensure compliance with established procedures.

Requirements:
- Bachelor's degree or equivalent in Computer Science or Information Technology, or a related field.
- ITIL certification preferred.
- Intermediate Certificate in Release Control and Validation preferred.
- Seasoned experience in service configuration management roles within Information Technology Services environments.
- Demonstrable experience working with internal and external stakeholders.
- Expertise in analyzing processes and recommending improvements.
- Concentration and firm understanding of business practices.

About Us:

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion each year in R&D to help organizations move confidently into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure, and connectivity.