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ServiceNow Senior IT Architect
1 week ago
We're seeking a highly skilled ServiceNow Senior Systems Engineer to join our Alight Solutions team. As a key member of our IT department, you'll play a crucial role in developing and implementing software asset management solutions using the ServiceNow platform.
Your primary responsibilities will include designing, configuring, administering, and supporting software asset management applications and workflows. You'll also integrate third-party software asset data with ServiceNow's Software Asset Management application, implement and maintain software license management, software inventory, software metering, and application control solutions, and perform software asset discovery, reconciliation, and reporting.
You'll troubleshoot and resolve software asset management issues and incidents, provide technical support and guidance to end-users and other IT teams on software asset management best practices and standards, and partner with stakeholders to define, prioritize, and execute ServiceNow operational needs and enhancements to deliver ongoing software asset management capabilities.
In addition to your technical expertise, you'll lead sessions to gather, define, and document business and technical requirements for ServiceNow's Software Asset Management product, forge strong relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills.
Key Responsibilities:
- Develop, configure, administer, and support software asset management applications and workflows using the ServiceNow platform.
- Integrate third-party software asset data with ServiceNow's Software Asset Management application.
- Implement and maintain software license management, software inventory, software metering, and application control solutions using ServiceNow.
- Perform software asset discovery, reconciliation, and reporting using ServiceNow.
- Troubleshoot and resolve software asset management issues and incidents.
- Provide technical support and guidance to end-users and other IT teams on software asset management best practices and standards.
- Partner with stakeholders to define, prioritize, and execute ServiceNow operational needs and enhancements to deliver ongoing software asset management capabilities.
- Lead sessions to gather, define, and document business and technical requirements for ServiceNow's Software Asset Management product.
