Master Data Management Expert

2 days ago

Hyderabad, Telangana, India Carrier Full time

About the Role

Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. The company is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable.

Job Description

We are seeking an experienced data management professional to join our team as Business Enterprise Data Domain Expert Level 2 Commercial. The Data Domain Expert Level 2 Commercial will be part of the Carrier Business Services (CBS) Global Master Data Management (MDM) team and will support the master data improvement strategy and roadmap for the Commercial function.

Key Responsibilities:

  • Master Data Management Strategy and Roadmap Implementation
  • Support the delivery of controlled, governed, and harmonized data maintenance processes for the Commercial data domain
  • Design and implement standardized end-to-end processes and tools for the maintenance of Commercial Master Data
  • Develop and implement key performance indicators (KPIs) in the Global MDM Dashboard to monitor data standards compliance
  • Collaborate with Data Principals and Data Owners to define data standards, cleansing, and monitoring of the Commercial master data
  • Support the implementation of the Data Collection, Storage, and Modelling strategy for Commercial
  • Develop documentation and education materials to support business stakeholders and embed Master Data Management best practices within Commercial
  • Support the Data Principal in continued innovation and standardization to drive down total cost to serve and enhance customer satisfaction through improved quality of processes for the specific data domain

Requirements

  • Post-graduation in Business Administration, Accounting, Finance, ISC, Economics, IT, or equivalent work experience
  • Minimum 5 years' overall experience with 2 to 3 years' experience in process-related function and with the Data supporting these processes
  • Systems/IT knowledge required, including experience with implementation (e.g., SAP and CRM)
  • Experience in Project Management, with supporting certification preferred
  • Experience in implementation of standardized E2E business processes, in MDM processes a plus
  • Experience in interfacing with business operational customers
  • Experience in process and Data improvement, applying root cause analysis
  • Experience in MDM application systems (preferably SAP MDG)
  • Experience in defining requirements for building data quality reports/dashboards
  • Experience in complex IT system environments
  • Experience in complex business environments
  • Leverages best-in-class examples, key expert/key stakeholder input to design the appropriate Data foundation
  • Leverages business understanding and its requirements in the design of MDM processes
  • Keeps deadlines and produces high-quality output
  • Fosters a constructive dialogue within process owners, BU/Functions, and other key stakeholders
  • Strong communicator and change agent
  • Ability to utilize metrics to identify opportunities for service improvement
  • Excellent analytical and problem-solving skills
  • Customer service mind-set and skills
  • International mind-set – sensible for cultural differences

Carrier is an Equal Opportunity/Affirmative Action Employer

The Carrier Way

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

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