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ServiceNow Integration Developer

3 weeks ago

Kanpur, Uttar Pradesh, India beBeeServiceNow Full time
ServiceNow CSM Integration Specialist

We are seeking a highly skilled ServiceNow CSM Integration Specialist with hands-on experience in implementing and integrating Customer Service Management (CSM) modules. The ideal candidate should possess a strong background in ServiceNow platform development, third-party integrations using REST/SOAP, and excellent understanding of customer support workflows.

Key Responsibilities:
  • Implement and customize ServiceNow CSM modules, including Case Management, Account Management, Customer Portals, and Virtual Agent.
  • Develop end-to-end integrations with third-party systems using REST/SOAP web services, IntegrationHub, and MID Servers.
  • Configure CSM-specific components such as Playbooks, Agent Workspace, Knowledge Management, SLAs, and Workflows.
  • Work closely with stakeholders to understand business processes and deliver scalable solutions.
  • Bypass data silos by building reusable, scalable integration solutions across various systems.
  • Manage data flows, authentication (OAuth 2.0), error handling, and performance optimization for integrations.
  • Collaborate in Agile/Scrum ceremonies, including sprint planning, retrospectives, and daily standups.
  • Ensure quality through unit testing and Automated Test Framework (ATF) setup for regression coverage.
Mandatory Skills:
  • 2+ years of hands-on experience with ServiceNow CSM and Integrations.
  • Deep understanding of customer service workflows and case resolution.
  • Proven experience in integration development using REST/SOAP APIs.
  • Proficient in JavaScript, Glide APIs, Business Rules, Script Includes, and Flow Designer.
  • Familiarity with OAuth 2.0, MID Servers, and IntegrationHub Spokes.
  • Able to work independently and in a collaborative environment.
  • Excellent communication skills.