Front Desk Associate
3 days ago
Job Title: Front Desk Associate
Company Overview:
The Hosteller is a fast-growing chain of hostels with over 50 locations across India, providing a unique experience for travelers.
Estimated Salary: ₹25,000 - ₹35,000 per month
Location: Head office, Mumbai
Job Description:
We are seeking an experienced and enthusiastic Front Desk Associate to join our team. The successful candidate will be responsible for providing exceptional customer service, handling guest queries, and ensuring seamless check-in and check-out processes.
Responsibilities:
- Provide personalized service to guests, addressing their needs and concerns promptly and professionally
- Manage reservations, including verifying accuracy and completeness, and collecting payment details
- Cook up opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience
- Maintain accurate and up-to-date guest databases, including contact information, preferences, and special requests
- Contribute to the development of strategies to improve pre-arrival metrics, such as confirmation rates and booking trends
Requirements:
- Previous experience in hospitality, particularly in front desk operations, guest services, or a related customer-facing role
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely
- Strong interpersonal skills, with the ability to build rapport and handle guest inquiries or complaints with empathy and professionalism
- Familiarity with reservation systems and customer relationship management (CRM) software
- Ability to work independently and collaboratively within a team environment
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- A competitive salary and benefits package
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