Full Stack Night Support Specialist

1 day ago


Ahmedabad, Gujarat, India Adit Full time

Job Overview:

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We are seeking a skilled and dedicated Full Stack Night Support Specialist with over 2 years of experience in software development and technical support. The ideal candidate will have strong communication skills, expertise in Express.js, Nest.js, Angular, Node.js, MongoDB, MySql, Couchbase, and Elasticsearch, as well as excellent troubleshooting abilities.

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Key Responsibilities:

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  • Client Support: Respond to and resolve client support tickets efficiently, investigate and troubleshoot problems reported by clients.
  • Problem Solving: Identify, diagnose, and provide solutions to technical issues, document troubleshooting steps and solutions provided.
  • Collaboration: Prepare detailed documentation of issues and resolutions for the engineering team, work closely with the engineering team to escalate and resolve complex issues.
  • Technology Maintenance: Assist in maintaining and updating applications built using Express.js, Nest.js, Angular, Node.js, MongoDB, MySql, Couchbase, and Elasticsearch.
  • System Monitoring: Monitor system performance and ensure the reliability and availability of services during night hours.
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Qualifications:

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  • Experience: Minimum of 2 years in a technical support or engineering role.
  • Technical Skills: Proficiency in Express.js, Nest.js, Angular, Node.js, MongoDB, MySql, Couchbase, and Elasticsearch.
  • Troubleshooting: Strong problem-solving skills and the ability to troubleshoot complex issues.
  • Communication: Excellent verbal and written communication skills.
  • Flexibility: Willingness to work night shifts and be on call for emergencies.
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Benefits and Work Environment:

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We offer a supportive and collaborative work environment, flexible work schedules for better work-life balance, and completely remote opportunities. Our company is trusted, agile, and dynamic, offering great working and learning environment, company-sponsored insurance, and 5 days working week (Monday - Friday).

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Estimated Salary: $80,000 - $120,000 per year



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