A Leadership Role in Last Mile Operations

23 hours ago

Kanpur, Uttar Pradesh, India beBeeOperations Full time ₹ 40,00,000
City Operations Head

Talasha has been mandated to hire a City Operations Head for India's first ever quick service app that provides instant house helps. This fast growing consumer tech company provides maid services by expert house helps for all home chores in under 10 minutes.

This is a leadership role that owns end-to-end of last mile operations for the company.

  • Lead city wide operations to enable customers with on-time delivery of service
  • Manage end to end of ground staff & last mile operations – from deployment, training, uptime, servicing to utilization.
  • Continuously analyze processes & procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Design an optimized instant-delivery network in order to further reduce delivery timelines & increase efficiency of the network
  • Build scalable processes that expand the value proposition & be replicated in all the top cities in the country
  • Create Performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc
  • Build & lead teams of hub executives and recruiters.
  • Drive service staff acquisition through on-ground marketing.
  • Work with cross functional team to drive innovation & continuous improvements in the technology & algorithms used by the operations team on a day-to-day basis

We are looking for someone with strong leadership skills who can manage our entire operations including ground staff, last mile operations, and improve overall efficiency.

This role requires a person with great analytical skills and ability to track various KPIs. If you have experience in managing large teams and driving business growth, we would like to hear from you.

Requirements-

  • Strong leadership skills with experience in managing teams
  • Ability to analyze processes and implement improvements
  • Excellent communication skills
  • Familiarity with Last Mile Operations and Ground Staff Management
  • Strong data analysis skills to track KPIs

Benefits-

We offer a competitive salary and ESOPs package to successful candidates.

Location-

Mumbai

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