Operations Director
4 weeks ago
Key Responsibilities:
As the Operations Manager at Shikshakji, you will be responsible for driving the success of our luxury spa operations. Your key responsibilities will include:
1. Strategic Planning
Develop and implement comprehensive business plans for existing and future developments, including feasibility studies and competitor analysis.
2. Inventory Management
Oversee the maintenance of stock inventory, including disposables, spa and beauty products, consumables, and housekeeping supplies.
3. Brand Development
Ensure excellent client feedback and customer satisfaction through effective brand image development and management.
4. Retail Development
Develop and implement effective retail sales strategies for our home care products.
5. Program Development
Develop new programs and packages based on current trends and customer preferences.
6. Standard Operating Procedures
Develop and implement standard operating procedures for each product and service.
7. Spa Management
Oversee the total operational management of the spa, including duty roster, staff scheduling, booking and reservation management, absentees management, staff grooming, time management, hygiene and presentation of spa and staff, products and consumables inventory management, and spa-associated services.
8. Staff Management
Manage staff strength, based on knowledge and experience, professional hospitality and grooming standards, therapist attitude and morale, language training, presentation of staff, staff and management rapport, special staff incentive and commission programs, staff accommodation and transportation management.
9. Marketing
Provide timely inputs for marketing to marketing personnel, establishing the spa as a competitive and innovative operator for luxury hotels and resorts.
10. Financial Management
Manage spa revenue, achieve targets, and oversee daily and monthly bank statements, financial interpretations, payroll, staff incentives, bill payments, and cost-saving initiatives.
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