
Strategic Healthcare Operations Manager
2 days ago
Job Description:
Leading a team requires strong leadership skills and the ability to motivate and coach team members. As a Team Leader in our organization, you will be responsible for supervising a group of team members, monitoring their work and attendance, and providing regular coaching and feedback to ensure high-performance delivery.
The ideal candidate will have experience in international healthcare or insurance processes, with a strong understanding of operations matrices such as attrition, shrinkage, CSAT, NPS, and SLA. They will also possess excellent communication skills and be able to lead team members, multi-task, prioritize, and meet deadlines.
Responsibilities Include:
- Supervising team members and monitoring their work and attendance
- Providing regular coaching and feedback to ensure high-performance delivery
- Identifying performance-related issues and developing action plans for improvement
- Ensuring service delivered to customers meets contractual KPIs and financial expectations
- Communicating expectations to employees and providing timely updates
- Conducting team meetings and organizing team activities
Key Skills and Qualifications:
- Highly motivated individuals with skills to develop and coach team members
- Strong communication skills, both written and verbal
- Ability to lead team members, multi-task, prioritize, and meet deadlines
- Ability to mentor, coach, and provide direction to team members
Benefits:
Salary: Up to 8 LPA (lakhs per annum)
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