
Technical Team Lead
2 weeks ago
We are seeking a dynamic leader to drive strategy, build and scale a support team for a fast-growing SaaS company. The ideal candidate will lead global L1/L2 teams, ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.
Key Responsibilities:- Proven leadership, customer-first mindset, and experience with support tools.
- Strong understanding of SaaS and enterprise tech, including APIs, SSO, integrations.
- 10–15 years in technical support/customer success, including 2+ years leading managers.
Work Arrangements
We operate on a flexible schedule that typically follows a 2:00 PM to 10:00 PM IST time frame to align with global customer needs.
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