Global IT Security Engineer

2 days ago

Anand, Gujarat, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000
About Us

We are a global IT security organization with offices in Texas, London and New Delhi. Our mission is to change the way organizations protect their unstructured data. We put data at the centre of our IT security strategy, ensuring that we tackle data security at the source of the problem.

  • We have over 1000 customers across 150 countries globally.
  • We have unprecedented customer support with 99% customer satisfaction.
  • We are the fastest growing provider of DCAP in the market today.

Job Summary

We are looking for an experienced Technical Support/Presales engineer to join our fast-growing business. The ideal candidate will be an excellent communicator and able to build rapport with clients from different regions. They must also be well-educated and have specific experience in a senior IT support role.

Main Responsibilities:

  1. Design, plan and implement our award-winning Data Security Platform in Enterprise Environments.
  2. Help existing customers resolve outstanding issues through support tickets.
  3. Work closely with Team Leads to meet SLA and customer requirements.
  4. Create technical documents and articles for team and customer use.
  5. Deliver technical demonstrations to customers across the globe.
  6. Ensure customer expectations are met within committed timeframes.

Required Skills and Qualifications

  • Bachelor's degree or Master's in Computer Applications (MCA) in a relevant area.
  • 2-4 years software customer service and support experience required.
  • 2+ years performing administrative tasks in Windows-based infrastructures including Active Directory, Exchange, SharePoint, SQL Server, Office 365 and Cloud platforms.
  • Microsoft Certification is a plus.
  • Powershell scripting knowledge preferred.
  • Excellent interpersonal, verbal English communication, written and presentation skills required.
  • Experience working with a ticketing tool before, ex-Salesforce, ServiceNow, etc.
  • Experience delivering product presentations to clients in a pre-sale context.
  • Experience working in a high-risk / secure environment preferable.
  • Must have experience working directly with end-user clients >500 employees.
  • Ability to work independently and as part of a team.
  • Highly motivated, 'can-do' attitude, can work under pressure.
  • Experience with SIEM / Auditing / Compliance-related technologies.
  • Understanding of IT and business needs of technology.
  • Any experience having worked in a sales role would be useful.
  • Any customer service experience would be useful.

Benefits

We offer a dynamic and fast-paced work environment, opportunities for growth and development, and a competitive salary package.

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