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Customer Service and Billing Specialist
1 week ago
This is an exciting opportunity to join our team as a Billing Process Associate. As a key member of our Account Management team, you will be responsible for providing exceptional customer service and ensuring timely resolution of billing queries and disputes.
Key Responsibilities:
- Interact with clients via Chats, Calls, and Emails to provide billing support.
- Review open/overdue/probable accounts from weekly ageing reports.
- Negotiate with clients on past due amounts and create approved payment plans.
- Collaborate with various stakeholders to resolve client disputes and queries.
- Monitor high-risk accounts and ensure timely escalation of challenges to supervisors.
