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Financial Operations Manager

1 week ago

Hyderabad, Telangana, India Firstsource Full time

We are seeking an experienced Financial Operations Manager to lead our Trust and Safety team. This role involves managing a team of fraud associates, investigating and resolving customer issues, and achieving performance targets.

About the Role

The successful candidate will have a strong understanding of financial and online fraud, as well as experience in people management and operational metrics. They will be responsible for mentoring and leading a team of 15-20 fraud associates, achieving monthly performance targets, and staying updated on prevalent fraud patterns.

Key Responsibilities
  • Act as an intermediary between clients and Firstsource, facilitating communication and resolving customer issues
  • Mentor and lead a team of fraud associates, setting high standards and achieving performance targets
  • Utilize and relay updates regarding changes in regulations, policies, and procedures
  • Stay updated on prevalent fraud patterns, identify risks, and help mitigate potential issues
  • Manage and understand KPIs, making data-driven decisions