
Product Implementation Expert
2 days ago
We are seeking a highly skilled Product Implementation Specialist to join our organization. This role involves providing expert-level support for end-to-end product implementation and customer-facing activities.
Key Responsibilities
- Serve as the primary point of contact for customers during product implementation and support activities.
- Collaborate with stakeholders to understand business needs, expectations, and workflows.
- Analyze existing customer business processes and design customer-specific functional solutions aligned with product capabilities.
- Propose improvements and recommend product enhancements based on customer expectations and market trends.
Requirements
- BE/BTech in any specialization
- MBA or PGDM in Business Analysis/IT/related discipline (preferred)
- A minimum of 56 years of professional experience in business analysis, product implementation, or customer-facing support roles
Technical Skills
- Strong understanding of business analysis methodologies (BRD, FRD, Use Cases, User Stories)
- Hands-on experience in product implementation and configuration
- Familiarity with SQL, data analysis, and reporting tools is a plus
Personal Attributes
- Proactive, self-driven, and able to work independently
- Ability to balance multiple priorities and deliver under tight timelines
- Possionate about creating business value through technology-enabled solutions
Business Analysis Methodologies
- BRD (Business Requirement Document)
- FRD (Functional Requirement Document)
- Use Cases
- User Stories
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