Quality Assurance Specialist
2 weeks ago
Job Title: Quality Assurance/Quality Control Executive
Job Summary:
We are seeking a highly skilled Quality Assurance/Quality Control Executive to join our team at ICCS Ltd. in Noida. The successful candidate will be responsible for ensuring the quality of calls, emails, and chats, as well as conducting quality audits and providing feedback to our customer service representatives.
Key Responsibilities:
- Conduct quality checks on calls, emails, and chats to ensure they meet our high standards
- Perform quality audits to identify areas for improvement
- Provide feedback to customer service representatives to help them improve their performance
- Work closely with the team to implement quality improvements
- Will be required to work in a 24/7 shift
Requirements:
- Graduate/Post Graduate degree
- Experience in quality auditing (inbound or outbound processes)
- Good communication skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary range of 1.2 LPA - 3 LPA
- 6 open positions available
- Location: Noida
How to Apply:
Interested candidates can walk-in for an interview at ICCS Ltd. C-133B, Sector -2, Noida. The nearest metro station is Noida Sector - 15 metro station.
Role: Quality Assurance/Quality Control Executive
Keyskills: Quality Analysis, quality audit, quality control, quality checking, Call Monitoring, call auditing, call auditors, voice auditing, feedback session with CSRs.
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