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Customer Experience Specialist

1 week ago

Mumbai, Maharashtra, India Acme Services Full time
Job Description

At Acme Services, we are seeking a skilled Client Engagement Expert to join our team. This is an exciting opportunity for a motivated individual to proactively identify and pursue potential leads through various channels.

Key Responsibilities:
  • Cultivate strong relationships with prospective customers by understanding their needs, providing information about products, and addressing their concerns or objections.
  • Convert leads into customers by effectively communicating the features, advantages, and benefits of the products, and overcoming objections.
  • Maintain regular contact with existing customers to ensure customer satisfaction, identify upselling or cross-selling opportunities, and encourage referrals.

Requirements:
  • Strong communication and interpersonal skills
  • Ability to understand and meet customer needs
  • Excellent problem-solving and negotiation skills