Senior Manager of Software Development
1 day ago
As a Senior Manager of Software Development, you will lead a team of talented engineers in the Consumer tech and Product (CTAP) space, handling enhancements and feature development in our Customer Relationship Management system AC3. Your primary goal is to simplify the experience for Customer Service associates, enabling them to better serve customers. You will be responsible for building a high-performing team with a culture of high standards that delivers exceptional results.
Key Responsibilities
- Lead a team of software engineers responsible for the design, development, and testing of Amazon Customer Service Tech solutions
- Advise and consult with other Senior Managers and Senior Engineers on design and architecture
- Hire and mentor software engineers and actively participate in their career development
- Evaluate and recommend new and emerging products and technologies
- Contribute to projects that develop new intellectual property
Requirements
- 8+ years of experience in leading the definition and development of multi-tier web services
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle
- 3+ years of experience in engineering team management
- Experience partnering with product or program management teams
Preferred Qualifications
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching, and managing teams of Software Engineers to improve their skills and make them more effective product software engineers
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