Beauty Director

Job Overview:

We are seeking a highly skilled and experienced leader to drive service sales, customer satisfaction, and operational excellence in the Beauty Department.

The successful candidate will be responsible for driving business growth, improving customer experience, and ensuring seamless operations within the team.

• Achieve sales targets and meet key performance indicators.
• Drive upselling, cross-selling, and renewals to increase revenue.

Key Responsibilities:

1. Maintain exceptional customer service standards with NPS > 90%.
2. Conduct client consultations and resolve concerns effectively.
3. Ensure timely package execution and follow-ups.

Requirements:

• Strong technical knowledge in skin & hair services.
• Excellent leadership, communication & interpersonal skills.
• Client-centric with strong problem-solving ability.
• Flexible to handle shifts, relocations, and promotional duties.

Benefits:

• Opportunity to lead a dynamic team and drive business growth.
• Chance to develop technical expertise in skin & hair services.
• Flexible working arrangements to suit individual needs.

Others:

• Professional development opportunities to enhance skills.
• Collaborative work environment with a focus on teamwork.
• Competitive remuneration package to reflect individual contributions.

"Beauty" represents aesthetic appeal and physical appearance. Attracting talented professionals who can excel in this area is a significant challenge."