
Beauty Salon Operations Leader
1 day ago
Description: The Salon Manager is responsible for overseeing the daily operations of a high-volume salon, ensuring excellent customer service and achieving performance targets.
Key Responsibilities:
- Manage scheduling, inventory control, and customer service.
- Lead, mentor, and motivate the team to deliver exceptional services.
- Ensure the salon meets health and safety standards.
- Develop strategies to increase revenue and customer retention.
- Handle customer inquiries and feedback professionally.
- Conduct staff meetings and training sessions.
- Monitor and analyze salon performance metrics.
- Stay updated with industry trends and incorporate new techniques.
Role Requirements:
- Guest Service Satisfaction & complaint resolution
- Team Management (Motivation, Conflict Resolution)
- Inventory Management (Retail & Consumption)
- Salon Top Line Numbers (Revenue Target)
- Salon Hygiene, upkeep & Maintenance
- Accounting & Billing Operations
- Capacity, Assets & resource optimization
- Bottom line focus (profitability)
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