Financial Services Operations Lead
2 weeks ago
About this role:
At Wells Fargo, we are seeking a skilled Financial Services Operations Lead to support the performance and overall effectiveness of our team.
- Support Performance: Assist in the performance and overall effectiveness of the team as well as cross-group operational tasks.
- Proactive Feedback: Provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations.
- Complex Account Activity: Perform or guide others on complex account activity and claims that can include high-risk and high-dollar transactions requiring research that involves multiple transaction channels and products.
- Work Leadership: Independently prioritize work and provide day-to-day work leadership and mentorship for the fraud and claims team.
- Control Deficiencies: Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams.
- Subject Matter Expertise: Provide guidance and subject matter expertise to less experienced staff in complex situations on a wide range of information related to fraud and claims.
Qualifications:
- Customer Service Experience: 2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Desired Qualification: 2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
We Value Diversity:
At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
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