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ServiceNow IT Specialist
3 weeks ago
About Us:
We are a global organization with over 350 dedicated staff across the world. Our success comes from our people-first culture, which means we value trust-based and caring leadership, a supportive learning environment, continuous innovation, and giving you opportunities to grow.
Our focus is enterprise service management, and we have deep knowledge of and experience in digital transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management.
Role Summary:
We are looking for talented ServiceNow Developers who can work closely with our external clients and internal technology project teams to achieve successful outcomes within Agile Methodology.
You will have the technical prowess to deliver excellent results for our customers, ideally a technologist at heart who enjoys understanding the depths of the platform and views coding as a hobby outside of work. You will be proactive and pragmatic, with excellent analytical and problem-solving skills and exceptional verbal and written communication skills.
Main Responsibilities:
- Implementing ITSM tools with proven experience in Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management, and other ITIL process areas
- Working with ServiceNow modules such as ITOM, ITAM, CSM, GRC, HRSD
- Understanding the project delivery lifecycle and processes
- Creating or modifying relevant ITSM toolset components
- Implementing ServiceNow Service Catalog and CMS (Content Management System)
- Integrating ServiceNow with other company applications
- Experience with scripting languages like JavaScript, Perl, UNIX shell scripts
Skills Matrix:
- Minimum 5 years of experience in ServiceNow Design and Development within a client-facing environment
- Presenting technical aspects of the platform and domain expertise to an audience
- Business acumen, analytical thinking, and problem-solving skills
- Dynamic team player with strong leadership ability
- Enterprise/large Service Management implementation experience
- Solid experience in requirements gathering, including creating process documentation, solution designs, and detailed requirements
- Defining and deploying 'to be' Continual Service Improvement processes and identifying solutions from a people, process, and technology perspective
- Hands-on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management
- Certified implementation consultant across ITSM and ITBM, at least one other implementation certificate
- Experience across multiple ServiceNow releases, ability to clearly articulate release updates and impacts on customers
- Experience across Waterfall and Agile project methodologies
- Proficiency in scripting, including JavaScript, CSS, HTML, Angular, and REST API integration experience
Qualifications & Certifications:
- IT Degree or relevant tertiary education in Computer Science
- ServiceNow CSA + CIS ITSM + one other product CIS
- ServiceNow sales & presales accreditation in two+ Product lines
- ITIL Foundation Certified
The Enable Way: Passionate, Pragmatic & Committed
