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Customer Engagement Specialist
1 week ago
Bath Story is seeking a talented Inside Sales Executive to join our team. As a key member of our inside sales team, you will be responsible for engaging with potential customers, making outbound calls, and scheduling site visits to provide comprehensive product information.
Key Accountabilities
1. Engage with leads generated through our CRM application
2. Make outbound calls to qualify leads and provide product information
3. Schedule appointments for on-site meetings to showcase our shower partitions and offer personalized consultations
4. Conduct persuasive product demonstrations, emphasizing the unique features and benefits of Bath Story's shower enclosures
5. Address post-visit queries and concerns to drive closures
6. Collaborate with the sales team to develop effective lead generation and conversion strategies
7. Maintain accurate customer interaction records using official Zoho CRM
8. Identify opportunities for upselling and cross-selling additional Bath Story products or services
9. Provide valuable feedback on customer preferences, market trends, and improvement opportunities to the marketing team
Requirements
1. Bachelor's degree in business, marketing, or a related field (or equivalent practical experience)
2. Excellent communication and interpersonal skills with a persuasive phone manner
3. Motivated by sales targets and success in a digital environment
4. Familiarity with CRM software and digital sales tools is preferred
About Us
Bath Story is a rapidly growing D2C brand committed to delivering high-quality bathroom solutions. We strive to create an exceptional customer experience and foster long-term relationships with our clients.
