Site Reliability Engineer

2 weeks ago


Bangalore Metropolitan Area, India BCE Global Tech Full time
About the Role

We are seeking a highly skilled Site Reliability Engineer to join our team at BCE Global Tech. As a key member of our DevOps team, you will play a critical role in ensuring the reliability, performance, and high availability of our services.

Key Responsibilities
  • Maintain and support solutions in a cloud-based environment (GCP or AWS)
  • Work with various monitoring tools (e.g. ELK, Dyntrace, Cloudwatch, Cloud logging, Cloud Monitoring, BMC Surveyor, BMC Patrol, Grafana, Prometheus)
  • Implement and maintain monitoring and self-healing strategies to prevent production incidents
  • Perform root cause analysis of production issues
  • Design and manage on-call and escalation processes
  • Participate in design reviews and production reviews for new features, products, or infrastructure
  • Design and implement ELK, Prometheus, and Grafana solutions for monitoring and alerting
  • Debug production issues across services and levels of the stack
  • Establish KPIs to demonstrate maturity, efficiency, and value to our business partners
  • Work collaboratively with the DevOps team to achieve common goals
  • L3 Support experience is an asset
  • Contribute to the creation of a release management process and assist with out-of-business-hour deployments and support
  • Familiarity with agile development techniques is required
Technology Skills

ELK, Dyntrace, Cloudwatch, Cloud logging, Cloud Monitoring, BMC Surveyor, BMC Patrol, Grafana, Prometheus

Required Qualifications
  • Bachelor's degree in computer science engineering or related field
  • 8-10 years of experience as a Site Reliability Engineer or similar role
  • Strong programming skills in languages such as Python, Go, Java, or Ruby
  • Strong problem-solving skills and ability to work under pressure
  • Excellent communication and collaboration skills
  • Flexibility to work in EST time zones (9-5 EST)


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