Site Reliability Engineer
2 weeks ago
We are seeking a highly skilled Site Reliability Engineer to join our team at BCE Global Tech. As a key member of our DevOps team, you will play a critical role in ensuring the reliability, performance, and high availability of our services.
Key Responsibilities- Maintain and support solutions in a cloud-based environment (GCP or AWS)
- Work with various monitoring tools (e.g. ELK, Dyntrace, Cloudwatch, Cloud logging, Cloud Monitoring, BMC Surveyor, BMC Patrol, Grafana, Prometheus)
- Implement and maintain monitoring and self-healing strategies to prevent production incidents
- Perform root cause analysis of production issues
- Design and manage on-call and escalation processes
- Participate in design reviews and production reviews for new features, products, or infrastructure
- Design and implement ELK, Prometheus, and Grafana solutions for monitoring and alerting
- Debug production issues across services and levels of the stack
- Establish KPIs to demonstrate maturity, efficiency, and value to our business partners
- Work collaboratively with the DevOps team to achieve common goals
- L3 Support experience is an asset
- Contribute to the creation of a release management process and assist with out-of-business-hour deployments and support
- Familiarity with agile development techniques is required
ELK, Dyntrace, Cloudwatch, Cloud logging, Cloud Monitoring, BMC Surveyor, BMC Patrol, Grafana, Prometheus
Required Qualifications- Bachelor's degree in computer science engineering or related field
- 8-10 years of experience as a Site Reliability Engineer or similar role
- Strong programming skills in languages such as Python, Go, Java, or Ruby
- Strong problem-solving skills and ability to work under pressure
- Excellent communication and collaboration skills
- Flexibility to work in EST time zones (9-5 EST)
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