IT Infrastructure Specialist
2 weeks ago
Job Description
We are looking for a highly skilled IT Infrastructure Specialist to join our team at Satya Skin & Hair Transplant Clinic. As an IT Infrastructure Specialist, you will be responsible for the installation, configuration, and maintenance of computer hardware, networks, and operating systems.
Key Responsibilities
- Install and configure computer hardware, networks, and operating systems
- Troubleshoot system and network problems and diagnose and solve hardware/software faults
- Replace hardware and parts as required
- Repair faults or set up systems following diagrams and written instructions
- Support the rollout of new computer applications
- Provide telephone, e-mail, and remote support to all IT users, solving their problems and providing procedural documentation as required
- Use remote support tools to manage remote systems and desktops
- Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously
- Set up new user accounts and profiles and deal with password issues
- Prioritize and manage many open cases at one time
- Assist end-users to transfer data electronically into, between, and from databases with the required security procedures
- Identify and correct or advise on operational issues with end-users' computer systems
- Manage backups of all systems ensuring that they run successfully and manage rotation of backups off-site for safe storage
- Maintain the inventory of hardware and software licenses and telephone contracts
- Develop and maintain the IT section of the intranet, including good practice and troubleshooting guidance
- Ensure data security of codes as well as other data
- Handle the CRM & IVR (Leadsquare)
- Knowledge of LAN, WAN, and centralizing systems as well as RDP
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