IT Infrastructure Specialist

2 weeks ago


Gurgaon, Haryana, India Satya Skin & Hair Transplant Clinic Full time

Job Description

We are looking for a highly skilled IT Infrastructure Specialist to join our team at Satya Skin & Hair Transplant Clinic. As an IT Infrastructure Specialist, you will be responsible for the installation, configuration, and maintenance of computer hardware, networks, and operating systems.

Key Responsibilities

  • Install and configure computer hardware, networks, and operating systems
  • Troubleshoot system and network problems and diagnose and solve hardware/software faults
  • Replace hardware and parts as required
  • Repair faults or set up systems following diagrams and written instructions
  • Support the rollout of new computer applications
  • Provide telephone, e-mail, and remote support to all IT users, solving their problems and providing procedural documentation as required
  • Use remote support tools to manage remote systems and desktops
  • Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously
  • Set up new user accounts and profiles and deal with password issues
  • Prioritize and manage many open cases at one time
  • Assist end-users to transfer data electronically into, between, and from databases with the required security procedures
  • Identify and correct or advise on operational issues with end-users' computer systems
  • Manage backups of all systems ensuring that they run successfully and manage rotation of backups off-site for safe storage
  • Maintain the inventory of hardware and software licenses and telephone contracts
  • Develop and maintain the IT section of the intranet, including good practice and troubleshooting guidance
  • Ensure data security of codes as well as other data
  • Handle the CRM & IVR (Leadsquare)
  • Knowledge of LAN, WAN, and centralizing systems as well as RDP


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