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Support Software Specialist Ii
3 weeks ago
Welcome to Wayfair, one of the world's largest online destinations for the home We are seeking an experienced Support Software Specialist Ii to join our Marketing Technology team. In this role, you will play a critical part in building the global engine for our leading online home destination, powering customer acquisition, retention, and relationship management.
Your primary responsibility will be to provide technical support to our internally facing customer success team, ensuring timely and effective response to internal stakeholders. You will work closely with our engineers to investigate and resolve platform issues, and facilitate technical communication between the support team and engineering product groups.
As a key member of our team, you will have opportunities for automation within our processes and the possibility to expand support beyond our Platform to other areas within our MarTech organization.
To excel in this role, you must have a solid background in technology, with hands-on experience working with complex platform interactions, data integration, end-user support, or training. You should also be proficient in HTML and CSS, and have experience with Email Mobile Marketing, Advertising Technology, or CRM systems.
