System Operations Technician

1 day ago

Hyderabad Secunderabad Telangana, India beBeeMainframe Full time ₹ 1,04,000 - ₹ 1,30,878
IT Support Specialist

We are seeking a skilled IT Support Specialist to manage, troubleshoot, and optimize mainframe applications in a production environment. The ideal candidate should have experience in monitoring, incident resolution, job scheduling, and batch processing to ensure system stability and high availability.

  • Monitor and support mainframe production environments, ensuring system reliability and uptime.
  • Analyze, troubleshoot, and resolve job failures, abends, and performance issues.
  • Execute batch jobs and resolve scheduling conflicts using tools like CA-7, Control-M, or TWS.
  • Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.
  • Work with JCL, COBOL, DB2, VSAM, and CICS to support application processes.
  • Automate repetitive tasks and improve monitoring using scripting languages where applicable.
  • Participate in on-call rotation and provide after-hours support when necessary.
  • Document procedures, issue resolutions, and create knowledge base articles for future reference.
  • Ensure compliance with ITIL processes, including incident, problem, and change management.
  • Perform regular health checks and maintenance of mainframe systems.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in Mainframe Production Support.
  • Strong expertise in JCL, COBOL, DB2, VSAM, CICS, and TSO/ISPF.
  • Hands-on experience with job scheduling tools like CA-7, Control-M, or TWS.
  • Proficiency in incident and problem management processes (ITIL framework preferred).
  • Experience with monitoring tools like OMEGAMON, BMC MainView, or Tivoli.
  • Ability to analyze logs, dumps, and performance metrics for issue resolution.
  • Good understanding of disaster recovery and backup strategies for mainframe environments.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work in a 24x7 support environment with rotating shifts.

Benefits:

Full-time, permanent employment with a reputable organization offering competitive compensation and benefits.

Other Requirements:

Any Graduate, Any Postgraduate qualification accepted. Industry Type: IT Services & Consulting. Department: IT & Information Security. Role Category: IT Support. Employment Type: Full Time, Permanent.

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