IT Service Management Expert

2 days ago

Tiruppur, Tamil Nadu, India beBeeService Full time US$ 9,00,000 - US$ 12,00,000
Job Summary

We are seeking a highly skilled and experienced IT Service Management professional to join our team. As an Assistant to the Vice President, you will play a critical role in ensuring the delivery of high-quality technology services to our staff and customers.

Key Responsibilities
  • Owning the Service Management platform to ensure error-free operations in alignment with business needs and ITIL best practices.
  • Platform administration, AI-driven automations, optimizations, and integrations, license management, driving policies and procedures to platform governance.
  • Initiating and leading tool enhancements and automations for process improvements.
  • Providing subject matter expertise in the ITSM & CMDB tool architecture and service map configurations.
  • Accountable for request management and driving continuous improvement and volume reductions by adopting innovative and interactive technical solutions.
  • Leading KPI and reporting for all service management processes.
  • Managing vendors and contracts for BAU and project resources and tracking their performance.
  • Preparing annual team budget and managing expenses for the service management team.
  • Managing and mentoring the team of technical resources to drive organizational objectives and platform stability.
  • Tracking and managing risk and audit items for the team.
  • Providing support for planning and achieving the learning and development goals of the team.
Requirements
  • 14+ years of experience in governing BMC Helix ITSM.
  • Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery.
  • Working knowledge of Helix GPT is a must with demonstrated ability to leverage AI technologies effectively in service management.
  • In-depth understanding of Common Data Model and CMDB configuration.
  • Experience in establishing Management Information System and license management.
  • Strong understanding of UI/UX tools and HCD (Human-Centric Design).
  • Managed ITSM transformation programs.
  • Designing, defining, and driving ITIL processes, preferably from the banking industry.
  • Significant experience in leading support for large, complex, multi-functional environments.
  • Prior meaningful technology and business/industry work experience including experience in vendor management and finance management (budgeting/forecasting/expenses).
  • Experience with Scrum, Kanban, or other Agile development techniques.
  • Ability to build positive relationships with own team, business, and technology partners.
Bonus Points
  • Multitasking and handling changing priorities.
  • Work independently in a fast-changing environment.
About Us

We are a 24x7 technology service management operation unit of a bank. We are focused on service availability and ensure uninterrupted technology services to our staff and customers through ITIL process governance, leading service improvements, and driving automation with an aim to provide world-class customer and employee experience.

  • IT Service Management Professional

    2 days ago

    Tiruppur, Tamil Nadu, India beBeeServiceManagement Full time ₹ 2,00,00,000 - ₹ 3,00,00,000

    Job Title: IT Service Management ExpertAbout Us:We're a leading organization that empowers our clients to excel in their digital journeys. Our mission is to help businesses achieve their goals by unlocking the potential of their data and applications.Key Responsibilities:Gather business requirements through workshops, interviews, and meetings.Design...

  • Financial Services Manager

    2 hours ago

    Tiruppur, Tamil Nadu, India beBeeFinance Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Our organization is seeking a highly skilled finance professional to join its rapidly expanding financial services department. As a key member of our team, you will play a crucial role in supporting the company's growing business.About the RoleWe are looking for an experienced expert with expertise in accounting software such as Tally and Zoho Books to...

  • Tax Expert

    2 days ago

    Tiruppur, Tamil Nadu, India beBeeTax Full time ₹ 80,00,000 - ₹ 2,00,00,000

    Job Title: Tax ExpertWe are seeking a skilled professional to lead our tax team.">The ideal candidate will have at least 7 years of experience in taxation and proficiency in direct and indirect tax laws.Key Responsibilities:Develop strategic tax plans for clientsProvide expert guidance on tax compliance and advisory servicesMaintain strong relationships with...

  • Client Service Manager

    1 day ago

    Tiruppur, Tamil Nadu, India beBeeDigitalMarketing Full time ₹ 9,00,000 - ₹ 12,00,000

    As a Client Service Manager, you will play a pivotal role in fostering client relationships, crafting engaging presentations, and delivering exceptional customer service.Key ResponsibilitiesManage key client accounts, taking ownership of deliverables and following client delivery processes through interaction with clients and the creative team.Coordinate and...

  • Cloud Service Specialist

    4 days ago

    Tiruppur, Tamil Nadu, India beBeeCloudSupport Full time ₹ 40,000 - ₹ 60,000

    We are seeking a motivated and skilled Cloud Support Specialist to join our dynamic team.Key Responsibilities:Cloud Environment Management: Manage and maintain Windows Server environments, including installation, configuration, patch management, and performance tuning.Remote Support Services: Deliver remote support services to clients, resolving issues...

  • Expert Enterprise Solutions Architect

    2 hours ago

    Tiruppur, Tamil Nadu, India beBeeIntegration Full time ₹ 20,00,000 - ₹ 25,00,000

    Enterprise Integration SpecialistWe are seeking a highly skilled Senior Specialist to provide expert support and integration services within Azure, ensuring robust, secure, and scalable solutions for enterprise needs.Key Responsibilities:Serve as a subject matter expert in Azure Integration Services, delivering end-to-end integration solutions.Utilize...

  • Client Services Manager

    2 days ago

    Tiruppur, Tamil Nadu, India beBeeClientServices Full time ₹ 40,00,000 - ₹ 80,00,000

    About this role:We are seeking an experienced professional to fill the position of Client Services Manager. The ideal candidate will have a strong background in advertising and project management.Key Responsibilities:Serve as the primary point of contact for clients, ensuring effective communication and seamless project executionCollaborate with internal...

  • Service Planner- Tirupur

    6 days ago

    Tiruppur, Tamil Nadu, India Rentokil Initial Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Rentokil Initial:Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training,...

  • Proactive Customer Service Leader

    2 days ago

    Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

    Leadership Role for Proactive Customer Service ExpertWe are seeking a seasoned customer service leader to oversee daily operations, drive process improvements and ensure high service levels. The ideal candidate will be proactive, experienced and able to manage teams effectively.Monitor and analyze team performance metricsManage email and chat processes...

  • Customer Service Account Manager

    2 days ago

    Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    Client Servicing Executive Job OverviewWe are seeking a skilled professional to execute day-to-day operational works for various accounts, addressing client concerns efficiently, and managing multiple projects and deadlines.Job ResponsibilitiesExpertise in Client Servicing with strong communication and interpersonal skills.Adept at resolving client concerns...