Expert Java Software Engineer

5 days ago

Kottayam, Kerala, India beBeeEngineering Full time ₹ 18,00,000 - ₹ 21,00,000
\

About the Role:

As a Java Production Support Engineer, you will play a pivotal role in maintaining and enhancing our production systems.

This is an ideal opportunity for professionals with strong expertise in Java and Spring Boot who are passionate about solving real-time production issues while contributing to development efforts.

  • \
  • Use your technical and analytical skills to solve critical customer/field technical escalations from our Support, Professional Services, Sales and Pre-Sales teams.\
  • Work alongside the Engineering team to develop solutions for customer-reported problems.\
  • Participate in daily scrum meetings to update the development team on ongoing escalation statuses.

Key Responsibilities:

  1. \
  2. Own highly technical customer escalations with clear expectations and timelines.\
  3. Build tools and techniques to help with root cause analysis using available data and code base digging.\
  4. Reduce time to resolve product issues by fixing them as needed after RCA.\
  5. Provide timely updates to issue reporting teams to improve overall customer satisfaction.\
  6. Collaborate with Product management to identify and implement backlog requirements adding value to the product.

Requirements:

  • \
  • Bachelor's degree\
  • 6+ years of experience in technical product support type roles, preferably in escalations teams\
  • Experience working as L3 escalation engineer handling complex customer issues\
  • Software development experience using Java technologies\
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts\
  • Good understanding and working experience of microservice architecture environments on AWS\
  • Experience troubleshooting and helping with root cause analysis for customer/support/field reported issues\
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks\
  • Strong team player with excellent collaborative skills

Persistent fosters a diverse and inclusive work environment where everyone feels valued and supported.

We welcome applications from all qualified individuals, regardless of disabilities or gender preference.

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