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Project Manager

1 month ago

Bengaluru, Karnataka, India Nutanix Full time

The Opportunity

This is a unique role that combines Project Management and Business Analysis expertise in the hybrid multi-cloud Technical Support space. The ideal candidate will have hands-on project ownership, encompassing scoping, requirements defining, managing, and completing all defined project tasks and deliverables in an efficient and timely manner. A proactive problem solver with the ability to think on their feet and manage several projects or programs at once is a must.

About the Team:

Nutanix Worldwide Support is a global organization providing 24/7 support in over 150 countries in 20 different languages. We strive to learn, innovate, and continuously improve, with a 96+ CSAT rating and an average NPS over 90 for the last 10 years. We are looking for a Support Project Owner to join the WW Support Project Management Office as a core member of this high-performance team.

Your Role:

  • Manage Support related projects and programs end-to-end oversight and delivery
  • Facilitate and collaborate with Subject Matter Experts (SME's) to develop project business and solution design requirements
  • Ability to manage multiple Support related projects and programs in parallel
  • Collaborate with SME's to develop test plan, cases, and execution while overseeing UAT
  • Manage, document, and report on project and program progress including: critical gaps and remediation plans to Stakeholders and Sponsors
  • Determine KPI's and Performance Analytics to measure project and program success
  • Review open incidents and enhancement requests while communicating priority and clear direction to dedicated teams to ensure timely delivery of changes
  • Develop a strong working relationship with all internal and cross-functional team members to help define and understand scope, requirements, technical changes, and deployment strategies across Support and Nutanix

What You Will Bring:

  • Highly self-motivated and willing to take personal ownership of all project tasks and deliverables
  • Organized with an ability to think strategically, while driving tactical project and program delivery
  • Comfortable with influencing and communicating with all levels of the organization
  • Excellent understanding of SDLC relevant to Support projects and programs delivery
  • Clear understanding of Support processes, workflows, and systems
  • Ability to define change management and communication plans that align with initiatives delivery
  • Excellent written and verbal communications skills and the ability to direct project team members across the globe without direct-line authority
  • Sound project management and awareness to involve all relevant stakeholders and key decision makers where necessary
  • Love of technical product topics, emerging hybrid multi-cloud technologies and platforms, program management and design
  • Provide extensive business analysis expertise to oversee business requirements capturing and signoff
  • Ability to be the voice of WW Support within Nutanix and cross-organization discussions
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Education, or related field required with 7+ years experience