Associate Technical Project Lead

2 weeks ago

Bengaluru, Karnataka, India Zendesk Full time
Technical Project Lead

At Zendesk, we are looking for a skilled Technical Project Lead to join our Application Solution Engineering team. As a leader, you will be responsible for guiding and enabling a motivated development team to build architecturally-sound applications and deliver quality solutions to our customers.

Key Responsibilities:

  • Manage projects and delivery of custom application solutions.
  • Lead architectural decisions, scoping, and estimations.
  • Participate in all phases of the software lifecycle and work with architects, developers, and QA to develop and deliver projects on time with high standards.
  • Recruit, onboard, and retain hardworking software engineers.
  • Provide team career mentorship and regular guidance.

Requirements:

  • Degree in Computer Science, Engineering, or equivalent, and a minimum of 8 years of experience in delivery, project management, and software development, preferably in a SaaS environment.
  • Technical full-stack development and application integration experience.
  • Around 5 years of proven experience building enterprise-grade software and have seen some of the challenges presented working at a global scale.
  • At least 2 years of experience in a role with direct managerial responsibility for software engineers on the team or demonstrated leadership in a team-lead type role.
  • Demonstrate understanding of software development by proposing alternative solutions as needed.
  • Proficiency working with APIs and building integrations between diverse systems to create cohesive and efficient solutions.
  • Strong background in scoping and estimating solutions to provide accurate and realistic project timelines.
  • Experience in providing solution recommendations based on comprehensive analysis of documented requirements.
  • Possesses a deep understanding of application integration, product packaging, positioning, and revenue analysis.
  • Solid understanding of AWS (or another cloud provider) products and services.
  • Great communication skills both written and verbal.
  • Experience with workforce management products such as forecasting, intraday scheduling, agent productivity tracking is a plus.
  • Experience working with APIs of platforms in the WFM ecosystem such as telephony & HRIS is a plus.

Tech Stack Experience:

  • We write our code in JavaScript and run on Node.js while using Express as our web framework.
  • We use various AWS services to run our workloads and store our data.
  • Our data are stored on MySQL.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn, while also giving our people the flexibility to work remotely for part of the week.

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