International Client Services Specialist

1 week ago


Mumbai City Navi Mumbai Mumbai, India beBeeInternational Full time ₹ 6,00,000 - ₹ 12,00,000

At Interactive Brokers, we are seeking a professional with international BPO experience to join our team.

Job Description:

  • Client Services Representative will respond to inquiries via inbound calls, email, and online chat
  • The ideal candidate will possess a thorough knowledge of products offered by IB on various global exchanges
  • Key responsibilities include assisting clients with opening and funding accounts
  • Providing guidance on using different features of the Trader Workstation
  • Explain margin requirements to clients
  • Investigating trade issues and order executions
  • Familiarity with securities regulations impact on customers

Qualifications:

  • Experience: 2+ years in client services within the International BPO industry
  • Education: University degree (Bachelors) required
  • High level of MS Excel skills necessary
  • Fluent English language proficiency
  • Strong quantitative/analytical skills
  • Excellent oral/written communication skills

Benefits & Perks:

  • Competitive salary package
  • Performance-based annual bonus (cash and stocks)
  • Group Medical & Life Insurance
  • Modern offices with free amenities & fully stocked cafeterias
  • Monthly food card & company-paid snacks
  • Hardship/shift allowance with company-provided pickup & drop facility*
  • Attractive employee referral bonus
  • Frequent company-sponsored team-building events and outings


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