AI Security Specialist
3 weeks ago
About the Role
We are seeking a skilled Senior Technical Support Engineer for AI Access to join our Global Customer Support team at Palo Alto Networks.
As a member of our team, you will be responsible for providing advanced technical support to customers and partners in the areas of AI Access Security and SaaS Security.
Key Responsibilities:
- Provide technical support to customers and partners.
- Troubleshoot and resolve complex issues related to AI Access Security and SaaS Security.
- Offer best practices and configurations to optimize security solutions for customers.
- Manage and resolve support cases efficiently.
Qualifications
We are looking for a highly skilled and experienced technical support engineer with a strong background in AI and cloud security.
Key qualifications include:
- 8+ years of experience in a technical support engineer role, with a focus on network security technologies.
- Strong written and verbal communication skills.
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.).
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
Join our team and be part of a company that is dedicated to protecting our digital way of life.
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