AI Security Specialist

3 weeks ago


Bengaluru, Karnataka, India Palo Alto Networks Full time

About the Role

We are seeking a skilled Senior Technical Support Engineer for AI Access to join our Global Customer Support team at Palo Alto Networks.

As a member of our team, you will be responsible for providing advanced technical support to customers and partners in the areas of AI Access Security and SaaS Security.

Key Responsibilities:

  • Provide technical support to customers and partners.
  • Troubleshoot and resolve complex issues related to AI Access Security and SaaS Security.
  • Offer best practices and configurations to optimize security solutions for customers.
  • Manage and resolve support cases efficiently.

Qualifications

We are looking for a highly skilled and experienced technical support engineer with a strong background in AI and cloud security.

Key qualifications include:

  • 8+ years of experience in a technical support engineer role, with a focus on network security technologies.
  • Strong written and verbal communication skills.
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.).

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Join our team and be part of a company that is dedicated to protecting our digital way of life.



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