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Skin Care Expert Educator
2 weeks ago
As a leading beauty and wellness company, Enrich is committed to delivering exceptional services to our customers. We're passionate about empowering our customers with the best possible experiences in beauty and wellness. Our goal is to create a world where everyone can feel confident and beautiful.
About Us
We're a dynamic and innovative company that's constantly evolving to meet the changing needs of our customers. Our mission is to provide unparalleled service excellence and exceed our customers' expectations.
Job Summary
We're seeking an experienced Beauty Service Trainer to join our team. As a Skin Trainer, you'll be responsible for training and developing the technical skills of our technician workforce in skin services. You'll plan and deliver training sessions, create engaging content, and assess technicians' performance.
Main Responsibilities
- Develop and Deliver Comprehensive Training Programs: Create and deliver training programs that equip our technicians with the skills they need to provide exceptional service to our customers.
- Create Engaging Content: Design and create interactive and engaging training materials, including presentations, manuals, and online resources.
- Evaluate Technician Performance: Assess technicians' performance and provide feedback to help them improve.
- Collaborate with External Educators: Work with external educators to ensure our training programs meet industry standards.
- Provide Guidance and Support: Offer guidance and support to technicians to help them achieve their full potential.
- Conduct Salon Visits: Regularly visit our salons to assess technician performance and provide feedback.
- Develop Trials and Assessments: Create and conduct trials to assess new technicians' skills and knowledge.
- Contribute to Service Development: Contribute to the development of new services and products.
- Address Customer Concerns: Handle customer complaints and concerns in a professional and courteous manner.
- Analyze Data: Analyze data to identify trends and areas for improvement.
Requirements
- Excellent Communication Skills: Strong communication and interpersonal skills, with the ability to communicate effectively with technicians, managers, and customers.
- Educational Qualifications: Graduate or 12th standard with Diploma in Beauty Therapy or equivalent.
- CIDESCO Certification: CIDESCO certification is highly desirable.
- Mastery-Level Skills: Mastery-level skills in all skin services.
- Experience: A minimum of 3-4 years of on-floor experience and 6-8 years of experience with a focus on training.
- Planning and Execution Abilities: Strong planning and execution abilities, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Basic Computer Skills: Basic computer skills, including MS Excel and PowerPoint.
