Technical Support Expert

3 days ago


Kolkata, West Bengal, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Technical Support Specialist

">Job Overview">

This role involves providing top-notch customer support by resolving technical issues in a timely and efficient manner.

">
  • ">
  • Resolve customer queries through phone, email, or chat">
  • Document incident details for future reference">
  • Collaborate with internal teams to identify and resolve technical issues">
  • Contribute to the company knowledge base to enhance incident resolution efficiency">
">Requirements">
  • ">
  • 1-3 years of experience in product support">
  • Excellent communication skills in English">
  • Strong problem-solving skills and good analytical acumen">
  • Possession of a passion for technology and ability to learn quickly">
  • Familiarity with ticketing platforms like Zendesk, Freshdesk, and Salesforce">
">

We're seeking a highly motivated individual who can thrive in a dynamic environment and make a meaningful impact on our organization.



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