Highly Experienced Oracle Retail Application Support Specialist

1 day ago

Bengaluru, Karnataka, India beBeeApplication Full time ₹ 12,00,000 - ₹ 15,00,000

Oracle Retail Application Support Role

Our organization is seeking a highly skilled and experienced professional to fill the role of Oracle Retail Application Support Analyst. The ideal candidate will be responsible for providing comprehensive support for our Oracle Retail applications, ensuring seamless operation and minimal disruption to our business.

The successful applicant will cover a range of areas, including Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), and Retail Sales. In addition to troubleshooting and resolving production incidents and service requests related to Oracle Retail applications, the individual will also perform root cause analysis to identify recurring problems and implement permanent solutions.

Regular system performance monitoring and tuning are required to ensure the performance and availability of Oracle Retail applications. Other duties include assisting in the deployment of application patches and configuration changes, maintaining documentation on issue resolution and configurations, and participating in 24/7 shift duration.

Essential Qualifications:

8-10 years of experience in an application support role on Oracle Retail version 12 and above (RMS, RPM, SIM, ReSA) is essential.

Strong knowledge of Oracle database, PL/SQL, and performance tuning is also necessary.

Experience with integration patterns to various systems (Oracle EBS, POS, WMS, etc.) with Oracle Retail and strong experience of Oracle Retail data models are highly desirable.

Solid understanding of ITIL processes and experience with monitoring tools like Datadog and ServiceNow for implementation of ITIL processes are required.

Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis is crucial.

Strong communication skills to work with business users and cross-functional teams are also necessary.

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