Remote Conference Room and Audio-Visual Support Specialist

2 days ago

India beBeeSupport Full time US$ 65,000 - US$ 85,000

**Job Overview**

We are seeking a skilled Video Conferencing Specialist to join our team. This is an exciting opportunity for someone who has experience with video conferencing and webcast management.

As a Video Conferencing Specialist, you will be responsible for delivering remote conference room and audio-visual support. Your tasks will include managing and maintaining video conferencing, audio/visual, and webcasting technologies to ensure seamless operations for global meetings, events, and webcasts.

Additionally, you will provide exceptional support to users and executives, ensuring that they have the necessary tools and resources to succeed in their roles.

Key Responsibilities:
  • Administrative Services:
    • Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
    • Manage the associated service mailbox.
    • Create and analyze performance and usage metrics.
    • Open, update, and resolve service tickets related to AV and webcasting technologies.
    • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
    • Escalate complex issues to third-level support or manufacturer/vendor support teams.
    • Participate in meetings regarding current and future AV and webcasting systems.
  • Video Call and Webcast Support:
    • Ensure video endpoints are online and operational.
    • Manage incident response during active calls and webcasts.
    • Prepare and support webcast events, including creating event webpages and conducting dry runs.
    • Monitor live webcast events and troubleshoot issues as needed.
    • Report viewer metrics during and after events.
    • Trim, encode, and distribute recorded on-demand copies of webcast sessions.
    • Coordinate technology scheduling to ensure successful meetings.
  • Webcast Video on Demand Services:
    • Create and manage streaming VOD directories for users.
    • Manage user groups and multimedia storage on the network.
    • Troubleshoot issues related to uploaded VOD content.
    • Assist users with training on new and existing video technologies.
    • Provide streaming metrics and analytics for hosted videos.
  • Commissioning Services:
    • Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
    • Test endpoints and network devices.
    • Review, verify, and backup configuration files to facilitate disaster recovery.
    • Support the commissioning and decommissioning of conference rooms and AV devices.
    • Conduct room testing, certification, and troubleshooting.
  • Application Support:
    • Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
    • Collaborate with Product Engineers to resolve application issues.
    • Escalate critical issues to Level 3 engineering.
    • Assist users with application usage and remote training.
    • Manage support tickets within the ticketing system.
    • Administer access requests and maintain support documentation.

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