
System Administrator
2 days ago
Key Responsibilities:
- Provide first-level support for organizational and location configuration in Oracle Inventory Management.
- Troubleshoot issues in receiving and receipt accounting workflows.
- Manage and monitor incident tickets for Oracle Inventory Management.
- Perform initial impact assessments of reported issues and route complex ones appropriately.
- Deliver strong support during month-end and quarter-end closures.
- Ensure compliance with service level agreements by managing ticket queues and response times.
- Work on inventory reconciliation, visibility, and accuracy checks.
- Document solutions, root causes, and contribute to knowledge base articles.
- Support period-end activities related to Oracle Inventory and Receipt processes.
- Collaborate with cross-functional teams during business-critical events.
- Implement best practices for system configurations and issue triaging.
The ideal candidate will possess the following skills and experience:
- 5+ years of hands-on experience in Oracle Inventory Management.
- Strong understanding of receiving and receipt accounting.
- Experience in configuring organizations and locations in Oracle.
- Familiarity with month-end/quarter-end closure processes.
- Solid troubleshooting and issue triage skills.
- Proficiency with incident/ticket management systems (e.g., ServiceNow, JIRA).
- Excellent documentation, communication, and coordination skills.
- Ability to perform under pressure during peak operational periods.
The following qualifications are desired:
- Experience with Oracle ERP Systems (especially Inventory modules).
- Prior exposure to Service Desk/Technical Support environments.
- Knowledge of inventory control concepts and reconciliation practices.
- Strong analytical thinking with a customer-first approach.
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