Digital Transformation Executive

2 days ago

Mysore, Karnataka, India beBeeTransformation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Seeking Strategic Transformation Leader

This role offers an exciting opportunity to drive cost-efficiency, process optimization, and innovation across global operations. As a Strategic Transformation Leader, you'll lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement.

  • Key Responsibilities:
  • Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).
  • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.

Required Qualifications:

Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).

Six Sigma Black Belt certification (mandatory).

12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.

5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

Technical Skills & Expertise:

Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).

Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.

In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

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