Digital Transformation Quality Assurance Expert

We empower financial organizations to become pioneers in digital transformation. Our mission is to deliver exceptional customer experiences through innovative solutions.

About the Role:

We are seeking a skilled Quality Engineering Project Lead with 13+ years of experience in digital banking, CRM, and loan domains. If you're passionate about staying ahead of the curve and expanding your knowledge base, this opportunity will be perfect for you.

Your Responsibilities:

1. Coordinate the execution of quality assurance activities, ensuring timely completion and alignment with project requirements.
2. Review change requests and analysis updates to assess their impact on test plans and schedules.
3. Monitor daily test progress, environment readiness, and execution blockers; escalate issues proactively.
4. Support test execution, including system integration testing, functional testing, regression, and UAT phases, by facilitating collaboration among test pods, developers, analysts, and business users.
5. Participate in daily stand-ups, sprint planning, and defect triage meetings to ensure seamless test operations.
6. Work closely with project managers to align on timelines, risks, and milestones related to test execution.
7. Own and approve the UAT kickoff by ensuring test readiness, environment stability, defect resolution, and scope completeness.
8. Guide customer-facing UAT sessions: coordinate execution, capture business feedback, and follow up on observations and open issues.
9. Maintain traceability and visibility of test coverage and progress using test management tools.
10. Ensure test script repositories are organized and up to date.
11. Track and report objective quality metrics, including defect trends, coverage, and readiness indicators.
12. Collaborate with third-party suppliers or clients for effective defect management and resolution.
13. Promote and support testing best practices within the team; ensure alignment with project-level quality goals.
14. Support domain QA managers in risk identification and mitigation planning.

Requirements:

• Solid understanding of software testing concepts, STLC, and SDLC processes with Shift-Left approach.
• Proven experience in coordinating test execution activities within complex projects, ideally in the financial, digital banking domain.
• Hands-on experience with test case preparation, test case execution, and quality reporting.
• Experience with test planning and strategy development, especially in coordination with QA Leads or domain owners.
• Experience in functional, integration, regression, and UAT testing for both web and mobile applications.
• Proficiency in using test management tools (e.g., Azure DevOps, Jira, TestRail) and defect tracking systems.
• Working knowledge of black-box test techniques and structured test execution approaches.
• Ability to read and query databases using SQL; scripting experience is a plus.
• Practical experience using browser developer tools (Chrome DevTools, Firefox Debugger, etc.).
• Ability to test web service APIs (REST/SOAP) using tools such as Postman or SoapUI.
• Skilled at reviewing system logs or crash reports to support root cause analysis.
• Exposure to automation testing tools or frameworks is a plus.
• Strong communication and interpersonal skills with the ability to work effectively with business users, analysts, developers, and project managers.
• Fluent in written and spoken English; capable of producing professional communication and reporting.
• Highly organized, proactive, and solution-oriented, with excellent analytical and problem-solving abilities.
• Comfortable managing priorities across multiple streams, handling fast-paced environments, and maintaining quality under pressure.

Benefits:

We offer a comprehensive benefits package, including remote work support, health insurance, care program, and online psychological support. We also provide performance-linked bonuses, birthday leave, and opportunities for personal and professional growth.

About Us:

We are a global technology company with over two decades of expertise in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels.

Join Our Team:

We are excited to welcome candidates who share our values, have the skills, and are passionate about joining our dynamic environment. Apply now to take the first step towards a challenging and rewarding career.