Digital Solutions Support Professional

3 days ago


Coimbatore, Tamil Nadu, India Namecheap Full time
Company Overview
Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 3 million customers and 17 million domains under management. Our mission is to provide value-priced domains delivered through stellar service.

Job Description
We are seeking a talented Digital Solutions Support Professional to join our team in Coimbatore, India. As a member of our global support network, you will be responsible for providing technical assistance to our customers worldwide, helping them understand Namecheap products and services based on their needs. You will work closely with our product teams and other development teams around the world to ensure seamless customer experiences.

Required Skills and Qualifications
To succeed in this role, you should have an engineering or computer science degree with 0-2 years of experience in technical chat support. You must possess excellent verbal and written English skills, as well as entry-level to intermediate experience working with chat and email support. Ability to handle multiple requests and assist customers in selecting the right Namecheap products and services is essential. Additionally, you should be comfortable configuring our products to help clients achieve their online goals.

Benefits
In return for your hard work and dedication, we offer a competitive salary of $12,500 per year, a comprehensive reward system with points redeemable for hot items, team outings, vacation time, allowances, medical health insurance, and a comfortable office environment. Join our dynamic team and embark on a career journey that combines passion, innovation, and professional growth.

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