Conversational AI Quality Assurance Specialist

2 days ago

Davangere, Karnataka, India beBeeQuality Full time ₹ 10,00,000 - ₹ 15,00,000
About the Role

This is a challenging position for a Conversational AI Quality Assurance Specialist with experience in writing and executing test cases within the Healthcare industry. The ideal candidate will have a strong understanding of QA principles and experience working with conversational AI platforms.

Key Responsibilities:
  • Create, execute and automate complex functional and regression test scenarios to avoid leaked defects.
  • Ensure test coverage and execution of test cases that exercise all critical inter-system integration points.
  • Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously; provide feedback on and suggestions for improving QA Procedures to IT Leads
  • Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinement sessions
  • Responsible for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications
  • Conduct Manual and automated testing
  • Strong understanding of Defect Workflow, Agile methodology
  • Identify and document all defects and customer experience concerns
  • Manage the test artifacts and approval process
Requirements

The ideal candidate will have the following qualifications:

  • 5+ years in the software industry with Quality Assurance experience including creating test plans, test cases, tracking defects, reporting status to various levels in the organization
  • Experience testing Omni Channel (Voice and Chat) Natural language processing (NLP), conversational AI and cognitive solutions
  • 2+ years experience with automated test tools including Hammer On Demand and/or Hammer Call Master and Selenium WebDriver and/or Playwright
  • Proficiency in Python, Java, or JavaScript for test automation
  • Knowledge and experience testing software applications within the Healthcare industry
Preferred Qualifications

The ideal candidate will also have the following preferred qualifications:

  • Familiarity with Text to Speech, Speech to Text
  • Familiarity with leveraging Postman or SOAP UI for API testing
  • Experience working in SAFe / Agile
  • Understanding of Rally for project and test management
  • Experience writing and executing IVR test cases

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