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Application Operations Specialist

1 week ago

Pune, Maharashtra, India Vodafone Idea Full time

Vodafone Idea is committed to delivering delightful customer experiences and contributing towards creating a truly digital India. We are seeking a highly skilled Application Operations Specialist to join our team and play a critical part in ensuring that our IT services meet agreed-upon service levels with partners and guarantee IT services performance and quality.

Responsibilities
  • Manage operations for tool used to upload and approve SLAs.
  • Act as the primary point of contact and subject matter expert for audit requests across IT service management functions.

The ideal candidate should have strong reasoning and analytical skills, proficiency in MS Office, especially Excel, PowerPoint, and Word, and a Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in SLA management in a corporate IT environment is also required.