Advanced CX Solutions Strategist

1 week ago


Ellore, Andhra Pradesh, India beBeeCustomerExperience Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Overview

We are seeking an experienced Senior Customer Experience Solutions Specialist to join our team. This role involves designing and developing innovative customer experience solutions using Genesys Cloud, AWS Connect, and CX UI/UX capabilities.

Key Responsibilities
  • Design and Develop Customer Experience Solutions: Utilize Genesys Cloud, AWS Connect, and CX UI/UX capabilities to create engaging customer experiences.
  • Optimize Customer Journeys: Implement process improvements and leverage data-driven insights to enhance customer journeys.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to implement customer-centric initiatives.
Requirements
  • Experience: 8+ years of experience in contact centre technologies and customer experience solutions.
  • Technical Skills: Strong understanding of UI/UX design principles, customer journey mapping, Genesys Cloud, Genesys Copilot, Genesys CX UI / AWS Connect UI consoles, MWS (Middleware/Workforce Solutions), Nice CX, QlikSense, Looker, Analytics & Reporting Tools.
  • Soft Skills: Proven track record in implementing Customer Experience (CX) initiatives, strong analytical and problem-solving skills, excellent communication and stakeholder management skills.
Benefits
  • Innovative Projects: Opportunity to work on leading CX technologies across global enterprises.
  • Flexible Work Culture: Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Remote-Friendly: Flexible, remote-friendly work culture.


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